Counselling FAQs
Common Questions
How sessions work, booking, fees and what to expect, all in one place.
Common Questions About Therapy
Below you’ll find answers to the most common questions I’m asked about counselling and how I work. If your question isn’t covered here, please feel free to get in touch and I’ll be happy to respond, even if you’re just exploring whether counselling is right for you.
How do I book a session?
All sessions are booked securely through my online scheduling system. You can choose a time that works for you and pay by card at the time of booking. After your initial intake session, multiple sessions can be scheduled in advance if you’d like to reserve a regular slot.
What are your fees?
Session fees vary depending on the selected therapist or coach. You can view current fees on the Booking Menu when selecting your therapist.
What qualifications do you have?
I hold a Diploma in Counselling from the University of the West of England (2011, BACP-accredited course) and have over 20 years’ experience in mental health and therapy roles.
Does counselling actually work?
Yes, if you are prepared to engage honestly and consistently. Just like physical fitness, emotional health requires effort and commitment. Counselling isn’t a quick fix, but when you put in the work, it can be one of the most worthwhile and life-changing investments you’ll ever make.
How many sessions will I/we need?
This depends on your situation and goals. Some people come for a handful of sessions and find that enough. Others choose longer-term, open-ended work. Many clients find that weekly or fortnightly sessions work best, though monthly check-ins are also an option once progress is established. My commitment is to support you for as long as you need, at a pace that feels right.
Do you offer evening appointments?
Yes. I offer evening sessions up until 8pm on Tuesdays, Wednesdays, and Thursdays.
Do you offer online counselling?
Yes. I work with clients across the UK and internationally via secure video calls. Many people find this more convenient and just as effective as in-person sessions.
What happens during the initial consultation?
The first session is a chance for you to share your situation in more detail and for me to explain how I work. It helps us both decide whether we’re a good fit to continue. We’ll also agree on whether sessions will be online or in person, and how often they will take place.
Will I/we have to talk about childhood?
Not always, but sometimes it’s important. Understanding your background can shed light on your current challenges. We’ll explore it only if it feels relevant and helpful to you.
Is everything confidential?
Yes, with rare exceptions. If I believe you are at serious risk of harming yourself or others, I may need to involve an appropriate person or authority. Wherever possible, I will discuss this with you first.
Do you give advice?
Sometimes. While therapy is mainly about exploration and reflection, I will occasionally offer guidance, but only on topics I feel qualified to address.
Can I/we contact you between sessions?
Contact between sessions is mainly limited to practical matters like scheduling. In exceptional cases, extra support may be offered where needed.
What happens if I/we need to cancel a session?
Appointments can be rescheduled in the booking system. Refunds are given with 24+ hours’ notice; cancellations within 24 hours are non-refundable.
What if I/we miss or arrive late to a session?
Missed sessions are non-refundable. Late arrivals can usually still be seen, but sessions finish at the scheduled time.
What if we decide not to continue?
It’s best to have a closing session rather than just stopping. This gives us a chance to reflect on your progress, tie up any loose ends, and say goodbye in a healthy, respectful way.
Why clients trust Laura
Trust & Professional Standards
I provide therapy that is direct, practical, and solution-focused. Whether you want to strengthen your relationship or deal with personal challenges, we will work together to create lasting change.
Qualified since 2011
Diploma in Counselling from the University of the West of England, a BACP-accredited course.
20+ years’ experience
More than twenty years, beginning in women’s refuge and addiction services and developing into the relationship work I do now.
Insured & supervised
Fully insured and working under regular professional supervision.
A published Code of Ethics
Clear standards on confidentiality, safeguarding and complaints. Read the Code of Ethics.
Happily married
I live what I teach. Russell and I weathered our own storms, and our marriage is our greatest achievement.
52,000+ on YouTube
See how I work before you book. Watch the channel.
Ready to start?
Book a session with Laura, online worldwide or in person in Somerset.